Anyway, I was contacted by a rep from FI, I explained the situation, and she offered to send us a new mug! Talk about wonderful! The package came yesterday, and instead of just her mug, it was filled with so much Titanic wonderfulness! The level of happiness emitting from Maymay is astronomical. I'm not sure I've seen her this excited about anything. Ever.
I cannot say thank you enough to The Franklin Institute for making my kiddo happier than mere words can convey. She read her new book from cover to cover, and fell asleep hugging her snow globe. She even learned something new about Titanic...and I didn't think that was possible. THANK YOU.